We strive to process and ship orders quickly, within 24-48 hours of placing the order.

Once your order has been shipped, you will receive an email with tracking information. When you receive the email with shipping details, you will find detailed tracking information so you can track the status of your order.

Use the tracking information provided to track your package via our Track & Trace page.

We always strive to deliver your parcel within 3 to 6 business days (Not included the 1-3 Business days of processing). More information about delivercan be found on our shipping page.

Returns are processed as quickly as possible, starting with the shipment from your post office to a consolidation centre and then to our warehouse for inspection.

Refunds are paid via your original payment method, which usually takes 7 working days.

You will receive an email notification when your return has been processed and the refund has been paid.

For more information, take a look at our Return policy.

Would you like to exchange or return your purchase? We are here to help! You have up to 30 days from the delivery date to make your decision.

Please note that we are not responsible for paying customs duties (import duties or taxes) when exchanging items.

You are responsible for all costs and fees associated with returning your order. Please ensure that you keep the proof of shipment until your order has been returned to our warehouse.

We cannot cover any issues if you are unable to provide a track & trace number or proof of shipment.

For more information, please see our returns Return policy.

Exchanges and returns are quick and easy.

If you want to know how to return an item, go to our returns page and follow the steps outlined by our customer service team.

See our Contact page and Returns page for more information.

Yes. Exchanges are subject to product availability. We will pay the shipping costs for the new item.

You can find your order number in the confirmation email you received after placing your order.

If you did not receive this email, our customer service team will be happy to help you.

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and choose the best solution.

We offer free shipping on all orders within the United Kingdom, with no minimum order value.